Advice and Support Centre

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Who We Are

Over 19 years of experience combined from various backgrounds.

We are a free, independent and confidential advice and support service, here to support students throughout their studies.

Our team provide non-judgmental and impartial advice to support you with academic challenges, complaints, housing issues, legal, welfare, Personal Independent Payment applications, and personal matters

To ask a questions or schedule an appointment, please submit a ticket

Meet the Team

Get In Touch

Singleton Campus

Straight to the left if entering from West Entrance

If entering from Fulton House reception, take a left, round the corner and down the hall past Costcutters, to the left by the stairs

Opening Times

Monday - Friday 10am - 4pm

Bay Campus

We are located at the back of Y Twyni

Opening Times

Tuesday 10am - 4pm

Teams Drop-Ins

Teams drop-ins are for quick queries and will be limited to around 15 minutes.

For longer queries, please contact us at hello.swansea-union.co.uk to schedule and appointment

Meeting ID 365 526 812 134
Passcode Dt7p4h5k

What We Do

We are here to support you with a number of academic issues, such as:

  • Academic misconduct
  • Committee of Enquiries
  • Appeals
  • Final reviews
  • Fitness to practice
  • Disciplinary investigations
  • Complaints
  • Admin review
  • Viva

We can help you in various ways, such as:

  • Looking over your Unversity correspondence, Turnitin reports, allefation letters and emails sent to you from the University.
  • Advising you on procedures and regulations.
  • Advising you on relevant evidence to include for your case.
  • Looking through you appeal forms, complaints, disciplinary statements and response forms.
  • Advocate and attending meetings with you as a representative.

We advise on a number of housing matters, such as:

  • Housing Law
  • Homelessness
  • Tenancy issues
  • Landlord/Agents disputes
  • Contract advice
  • Deposit disputes
  • Mediation

We can here to support you in various ways, such as:

  • Looking over your contract for you.
  • Help advise on communication with landlord or letting agency.
  • Advise you on your rights as a tenant.
  • Advise you on complaints and housing disrepair.

We have a point of contact who can support you with legal matters relating to housing matters and civil disputes.

Personal Independence Payment is a welfare benefit that is intended to help people 16 years and over, with a health condition or a disability who need extra help with daily living or mobility. You can apply for Personal Independence Payment if you are working or studying.

The Advice & Support Centre provides professional, confidential guidance and support when making a claim for Personal Independence Payment (PIP). We understand the application and the process can be daunting, however, we are here to alleviate any concerns and to ensure the application is completed to the expectations of the Department for Work and Pensions.

We support students with the initial claim for PIP, ensuring that the supporting evidence is accurate. We are able to support students with sending the PIP claim form and offer guidance on how the DWP makes a decision.

If you disagree with the decision, you can challenge it and we are also here to support you through this process.

Welfare related matters we deal with include:

  • Low level anxiety and depression
  • 'Living Life to the Full' Course
  • Exam stress
  • Mediation
  • Extenuating Circumstances advice
  • Personal problems

*Disclaimer: We are not trained counsellors or therapists and will signpost any higher level mental health concerns that warrant professional services

Some of the ways we can help:

  • Talk you through exam stress or academic and life worries.
  • Support with low level mental health or coping issues.
  • 'Living Life to the Full’ is a course we deliver to select clients to help work on life skills.
  • Help advise on Extenuating Circumstances evidence.
  • Signpost you to university specialist support services and external services.

Discover more information on our helpdesk pages

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